About the Role
Fasten your helmet and climb aboard if you’re ready to be our Program Manager - an integral player in the Program Management - Commerce Enablement team. As the title entails, you’ll manage multiple programs and projects - akin to a grand orchestrator who ensures every moving piece of a program/project is in place and operating efficiently. Focusing on prioritizing, scheduling, and streamlining these moving pieces, as well as overseeing scrum implementation and effective team coordination, you’ll take the wheel in managing the team’s operational efficiency, ensuring they get to the finish line on time.
About the Team
Our Program Management team is a family of 8 based in Jakarta, Indonesia. Working alongside engineering and product groups, the gist of our role is to manage the end-to-end product development process. We do so by using the scrum framework for continuous product improvement, measuring and tracking success metrics for the product engineering teams (such as timely delivery and product reliability), providing updates to relevant stakeholders, and assisting teams in resolving blockers that may jeopardize their product development life cycle.
One of the biggest obstacles our team has had to overcome is ensuring team commitment. As Program Managers, it's our job to adhere to committed timelines, which sometimes proves challenging given the dynamic nature of the programs we work on (especially during the implementation phase). After several instances of trial and error, we’ve realized that the most effective means of tackling this issue was bringing complete transparency and visibility to all related teams and stakeholders within the project/ product development process. We leave no one in the dark, increasing cross-collaborations amongst teams, and immediately identifying blockers when and if they start forming.
Currently, our team has been hard at work with the product development groups within the Commerce Enablement stream. Specifically, these programs will aid our merchant-partners in scaling their business operations, leveraging Gojek’s ecosystem through a reliable POS (Point of Sale) platform, and growing their online presence in the process.
The belief that a solid team is built upon trust and support is the bedrock of how we operate. We are a tight-knit group made up of self-care and wellness lovers, foodies, and pop culture fans. We’ve set the bar high in terms of the quality of work we aim for, but we never forget to play hard and have fun as a team.