About the Role
A great opportunity awaits our Research Lead for Vietnam who will act as a leader within our Research & Insights team based in Vietnam. In this role, you’ll drive the team’s research endeavors to support Gojek’s strategy, marketing, operations, and product development in Vietnam. The folks in Gojek Vietnam’s Corporate Strategy, Marketing, and Central Product Development teams will be your companions on this ride. With your exceptional qualitative, quantitative, and analytical research skills, you’ll be instrumental in driving our team to keep a business competitive and develop innovation strategies in harmony with Gojek’s goals and values.
About the Team
The Research & Insights team is a family of 90 researchers spread out across Jakarta, Singapore, and Ho Chi Minh. Together with stakeholders in the Product, Business strategy, Operations and Marketing teams, we work to enhance the development and execution of Gojek’s overall business and marketing strategies, product design, and communication methods on various channels. Specifically, our approach combines sharp technical research skills, deep domain expertise on tech products, and well-worn analytical thinking abilities. As a multidisciplinary team, we strive to deliver insights and recommendations by ways of merging qualitative, quantitative, analytical, and business research.
One of the biggest hurdles our team has had to face in the past is how to optimize the impact of our insights. It took us a lot of collaboration, brainstorming, and experimentation to figure out the best way to tackle this obstacle. Eventually, we learned that having more direct communication on our expectations, packaging and framing our insights that fit with different types of stakeholders, and really listening to what our company needs were the key to overcoming this barrier. Currently, we’re busy at work on various projects, including one about how to optimize our offerings and service for our merchant-partners. When we aren’t busy with our heads deep in research, you’d probably find us playing games together through Zoom. We’re made up of cinema enthusiasts, karaoke lovers, and anime fanatics. When COVID eventually subsides, our team is excited to have meals together once again.