About the Role
As our Regional Analytics Head, you’ll play a crucial role in analyzing all available data in your respective region for the business to utilize in deciding their next steps. Working in a fluid, fast-paced environment, where the latest cutting-edge software technologies are at your disposal, you’ll research and analyze local insights and current user trends to create robust business reports that will improve the overall transactions and GMV in East Indonesia. Your work will also provide the necessary data and insights for our local teams to further their experimentations and better optimize their products and services to regional preferences and needs.
About the Team
Our East Indonesia regional team has one main goal: strengthening our market share in the Southeast Asian market and continuously enhancing our business in the region - where strategy meets local insights. Specifically, we keep a holistic perspective of Gojek in East Indonesia, striving to understand the region’s issues and constantly devising actionable solutions accordingly. Our daily tasks include monitoring regional metrics and devising initiatives to solve the Operations, Sales, and Marketing domains. We work with internal stakeholders (Product Management and cross-functional teams) and external stakeholders (users and partners) through Zoom calls (30%), WhatsApp (30%), Asana, and Slack (40%).
One of our team's biggest challenges has undoubtedly been maintaining a high level of engagement amidst the COVID-19 pandemic with our three core segments: our driver-partners, merchant-partners, and customers. To ensure our ties with all three parties remain strong, we’ve introduced online meet-ups and forums with our partners where they can only discuss their questions, concerns, and experiences directly with our team. We’ve also been ramping up our communications channels to streamline engagement with our customers, with a special focus on emphasizing the various health and safety measures implemented. Currently, our team has been busy working on a project regarding driver-partner supply reliability, as well as another project surrounding the enhancement of user monthly transactions.
While our team is based all over East Indonesia, we’re bonded by our desire to see our driver-partners, merchant-partners, and customers flourish in their respective domains and our passion for utilizing smart technology to bring efficiency into the lives of millions. Off-hours, you’d probably find us chatting all about travel destinations (we can’t wait to travel once it’s safe to do so!), catching up on the latest K-dramas, or finding the best spots to eat in town.