About the Role
As our Product Manager for GoClub, you’ll take the wheel in driving end-to-end conceptual and technical product development for Gojek’s loyalty program. With full accountability over the platform’s goal of increasing customer retention, you’ll dive deep into projects that create awareness of the program and its offerings, increase user engagement rates, and enhance the brand overall. With the GoClub product being scaled, you’ll have ample opportunity to build your product ideas from the ground up, ultimately designing the most beloved, beneficial, and enjoyable loyalty program in Southeast Asia.
Working with teams spanning across Jakarta, Indonesia, and Singapore, you'll have ample opportunity to join forces with people from all walks of life and specialties, and your efforts will directly enhance the efficiency and scalability for Gojek's GoClub product.
About the Team
Our GoClub team family is based out of Bengaluru and Jakarta managing Gojek’s loyalty program. As a SuperApp, Gojek covers many daily use cases, from food delivery to bill payment. GoClub uses gamification and a tiered program to reward our users for their loyalty to the platform; in all that we do, we strive to increase the user loyalty by putting our customers at the forefront of all our decisions. After all, our work centers around our customers.
We started with a single goal of building the most beloved loyalty program in Southeast Asia back in 2020. After months of ideation and collaboration with stakeholders from the Product, Engineering, Research, Design, Creative Lab teams, among others, we’ve since rolled out over 10 exclusive perks and promotions to our users. Currently, our team has been busy working on various improvements to the program, including the addition of features that will enhance the user experience, and devising new promotions from our strategic partners.
Combating remote work has brought us even closer, with frequent catch-ups over tea and sharing ways we have been keeping ourselves sane. Along with our desire to utilize smart technology and innovative engineering strategies to make people’s lives easier, our team also bonds over our shared love for reading, gaming, and drinking lots of coffee. We work hard and play hard, and believe it or not, we actually enjoy each other’s company.