About the Role
Fasten your helmet and climb aboard if you’re ready to be our Senior Merchant Operations Manager. Based in Ho Chi Minh, Vietnam, you will be an integral player of the Merchant Engagement Team within the larger Merchant team. The gist of your role will be to design and launch new or existing operational excellence processes for our merchants. This includes operations monitoring (i.e. acquisition, onboarding, engagement, termination, account management), ensuring our SOP is in compliance with internal regulations, and collaborating with various stakeholders to aid our partner merchants in performing at their fullest capacity. The cherry on top: you’ll get to be a part of a team that works tirelessly to provide the best experience for our partner merchants, keeping them happy, engaged, and informed!
About the Team
Our merchant team is based in Ho Chi Minh City, Vietnam and we have one main goal: to strengthen our GoFood market share in Vietnam. The merchant team aims to create an ecosystem of solutions to support our partner merchants on the Gojek platform to better manage and grow their business.
Our partner merchants are one of the core stakeholders in our Gojek ecosystem. When you are part of the Merchant team, we will find yourself working very closely with our partner merchants to understand their daily needs and concerns, and relay these insights to build platforms and operational excellence processes to ensure our partner merchant success on the Gojek platform. We aim to establish Gojek as the most trusted partner for all our merchant-partners.
We’re a tight-knit, high-functioning team who genuinely love what we do, as we can see the results of our efforts play out in our merchant-partners’ everyday lives. When we aren’t working, you’d probably find us with our nose in books, or our eyes glued to the TV screen watching the latest Korean dramas on netflix. We also prioritize self-care and wellness, equally concerned with each others’ personal and professional developments.