About the Role
Fasten your helmet and climb on board if you’re ready to be our Merchant Lifecycle Manager. In this role, you'll work with the Merchant Lifecycle Head and other Product and Business teams to create a go-to-market strategy for the GoBiz App. Collaborating closely with the Product, Sales, Marketing and Operations teams, you'll employ your excellent business acumen and project/stakeholder management skills to help improve our current business processes. In our humble opinion, the coolest part of this role is your ability to directly influence stakeholders by providing insights and recommendations on what the future business process of the team should look like.
About the Team
Our Merchant Lifecycle team is a small family of 10 based in Jakarta, Indonesia. As one of the key stakeholders in the Gojek ecosystem, merchant-partners are involved in various offerings, such as food delivery, offline payment acceptance, POS, financial services, deals, and promotions. Working alongside the Business and Product groups, we are predominantly concerned with helping our merchant-partners grow their businesses and operate efficiently, providing the services, products and tools to see this through.
We constantly work to improve the merchant-partner experience, ensuring their needs, concerns, and feedback are heard and guide our decision-making process. We prioritize having acute project management and coordination skills to attend to all of our merchant-partners and related stakeholders, ensuring projects and deliverables are finished on time and at the utmost quality, and that we provide seamless end-to-end processes to follow.
In the past, our team has worked on several merchant-partner projects, such as establishing a unified onboarding process that allows the GoFood, GoPay and POS merchant-partners to have a single, coherent, and easy-to-follow onboarding procedure. We’re currently working on other projects surrounding Merchant Device Management and Merchant Identity Management, all in efforts to position Gojek as the most trusted partner for all of our merchant-partners and stakeholders.
As a team, we’re a tight-knit group made up of foodies, gamers, and movie nerds. We work hard and play hard, and believe it or not, we actually enjoy each other’s company.