About the Team
If you’re looking to be a part of a dynamic, highly-analytical team and an opportunity to dive deep into projects surrounding consumer payment, look no further. As our Manager, Product Management for GoPay Trust & Safety, you’ll take the wheel to make sure customers have a reassuring experience using our payment product. Along with creating a product roadmap, you will be in charge of managing prioritization and doing impact analysis. Working closely with researchers and engineers, you will get to understand how we can deliver a 7-star customer care experience. The cherry on top: you’ll get to be a part of a team that works to make GoPay become a product and brand that customers truly trust with their money.
About the Team
The Payments team in Gojek spans both customer payments (GoPay e-money and wallet) and merchant payments (online payments via Midtrans and offline payments via Spots). GoPay is South East Asia’s fastest-growing consumer payments and financial services app and serves tens of millions registered users on a variety of payment avenues, providing the most convenient payment methods in South East Asia. Midtrans is one of the largest payment gateways in Indonesia. Spots is the largest offline network for payments in Indonesia.
We have helped simplify payments for over 750,000 merchant partners, over 1,000,000 driver partners and millions of customers - from the bike drivers down your street to your favorite Gorengan and Martabak stalls. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia.
The Trust & Safety team is a family of product managers, engineers, designers, service excellence, and business-folks, based out of Jakarta and Bangalore. Our mission is to make sure we have as few issues as possible, and in the event there are any we make sure — we are there for them, we serve them the best way we can, and they return reassured, and with a smile on their face. :)
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.