About the Role
One of the many charms of working with a #SuperApp, is the window it gives you into an assortment of products. Thus, it's of utmost importance to ensure that our business processes and systems are running smoothly. As our System Engineer, you’ll take the wheel in creating a seamless and consistent IT service experience for all of our 700+ employees in Bengaluru - collectively known as our GoTroops. Some of your daily tasks will include resolving office IT issues, maintaining office assets, and supporting IT infrastructure projects. Working alongside a talented troop of IT experts stationed in Indonesia and Singapore, your efforts will ensure our systems are running seamlessly so that the business can operate optimally.
About the Team
Our IT end-user support team is a group of 33 IT engineers spread out across all of our operating countries (Indonesia, India, Singapore, Vietnam, and Thailand). The gist of our role is to provide seamless working experience for our 8000+ GoTroops by managing our 10,000+ IT asset devices and infrastructure, and 180+ SaaS. We’re accountable for end-to-end asset management, resolving IT infra related issues, managing IT infra operations, and ensuring IT compliance and adherence to information security.
Some of our recent past projects include crafting and deploying internal IT infra monitoring tools and ClearPass Wifi Authentication utilized in all of our operating locations, and an IT ticketing migration from Freshdesk to Salesforce, just to name a few things. Long story short, we make sure our GoTroops have little to no technical barriers to get their jobs done.
While our team is based all over the region, we are a tight-knit group that is bonded by two things: good technology and good bread🙌. For real - our weekly conversations range from the latest breakthroughs in mobile technology to the best sourdough bread recipes out there (WFH has indeed made us into make-believe bread connoisseurs). But whether you like your bread with butter or olive oil, or stay as far away from it as possible (teach us how), we’d be stoked to have you join the fam!