About the Role
If you deal with these following words in your day-to-day job - campaigns, live programs, CLM, and CRM - this is the role for you. As our CRM Operations Expert, you'll take charge of campaign journey implementations and optimizations for customer lifecycle programs and country marketing communications. This includes automated customer journeys, and country tactical communication campaigns through inbound and outbound, non-paid channels. Through collaborations with CRM and Analytics leads, you will help to steer the incremental growth of key Gojek’s verticals through personalized, relevant, and contextual communication, ultimately increasing engagement and retention rates.
About the Team
Our CRM team is a group of 8 people based in Jakarta, Indonesia. We oversee all things related to customer engagement and retention across the entire Gojek app. As an embedded function within the larger Growth team, our team's focus is to generate impact from every and all interactions with our users. We often join forces with the talented folks over in the Product, Marketing, Research, BI, Growth, Analytics, and Creative teams to get our job done.
While our team is currently based all over the region, we are a tight-knit group who are each others' second family. The foundation of our team is the belief that teamwork really does make the dream work, and the importance of growing together and learning from each other. When we have a new family member, we’re more than happy to help them learn the ropes; no one gets left alone in this team. Our team also bonds over our shared love of corny jokes, captivating movies, delicious eats and addictive games. For real - our weekly conversations range from OKRs to TV shows, from campaign setup to bubble tea, from control groups to TikTok. If this sounds like a family you'd like to be a part of, come and join us!
