About the Role
As our Business Intelligence Analyst for the Merchant Platform, you’ll collaborate with other cross-functional teams (Product Managers, Business Strategist, Marketing, Research, and Data Science) to find useful business insights within a large amount of data. You’ll assist these teams in setting up success metrics for particular products/features, optimize existing services and systems, and ensure data quality and source of truth availability.
On a daily basis, you’ll process data streams to produce data foundation, analytical dashboards, and product / feature trackers. Here, you'll get a front row seat in understanding how one of the largest Asian SuperApps makes use of its data. Your efforts will help remove highly-complex analytical blockers presented to the team, and contribute to the overall expansion and efficiency of Gojek's Merchant platform.
About the Team
The Merchant Platform team is a big group of over 50 team members based across Singapore and Indonesia. The gist of our role is to create an ecosystem of solutions to support our merchant-partners on the Gojek platform better manage and grow their business, while enabling both internal and external product stakeholders to develop merchant-based solutions in a sustainable manner.
Our merchant-partners are one of the core stakeholders in our Gojek ecosystem; they’re involved in various offerings such as food delivery, offline payment acceptance, POS, financial services, deals, and promotions. As the Merchant Platform team, we work closely with our merchant-partners to understand their daily needs and concerns, and relay these insights to our internal product stakeholders to build platforms and interfaces on our mobile apps that ensure our merchant-partners’ success on the Gojek platform. Should you have a question about how to run processes in the development of merchant-partner products, we are your people! Currently, our team has been specifically hard at work tackling issues within the engineering arena to enhance the experience our merchant-partners have utilizing our platform and services. We aim to establish Gojek as the most trusted partner for all our merchant-partners.
We’re a tight-knit, high-functioning team who genuinely love what we do, as we can see the results of our efforts play out in our merchant-partners’ everyday lives. When we aren’t working, you’d probably find us with our nose in books, or our eyes glued to the TV screen watching the latest Netflix drama. We’re equally concerned with each others’ personal and professional developments, and work together to get our job done well.