Apoorva Babu · April 20, 2020

People First: Gojek’s Response to COVID-19

At Gojek, we’re working around the clock to help keep people safe and maintain as much normality and productivity as possible through these challenging times. The various travel restrictions and lockdowns have affected our driver partners, merchants partners, and other business partners the most, so we are doing everything we can to support them.

One initiative close to our heart is the creation of the $6 million Gojek Partner Support Fund, financed by our leadership team’s donation of 25% of their annual salaries as well as the redirection of organization-wide planned annual salary increases. The fund is being administered by our newly created Anak Bangsa Bisa Foundation (Children of the Nation Can Foundation) — a vehicle through which Gojek and its stakeholders can work together to support social causes.

This is just a start. Here are some of the other ways we’ve been supporting drivers, merchants and society at large during the crisis:

Helping our driver partners through the provision of healthcare, income assistance and reducing daily costs

  • In addition to supporting the income stability of our driver partners through various programs, we’ve rolled out several initiatives to ease the burden of their daily costs. In Indonesia, together with Anak Bangsa Bisa Foundation, we distributed 200,000 assistance packages consisting of staple goods (sembako), and distributed thousands of vouchers that can be redeemed at GoFood outlets in their vicinity.
  • We’re revising incentive schemes accordingly and offering our drivers rebates on services fees.
  • Additionally, since the launch of our campaign to encourage more tipping just 3 weeks ago, tips to Gojek driver partners have soared by 66 per cent!
  • We’ve partnered with PT Oto Multiartha and PT Summit Oto Finance to provide vehicle loan installment relief for eligible GoRide and GoCar partners.
  • Supporting the livelihood of our merchant partners

  • With the goal of helping our merchant partners stay afloat during these turbulent times, we’ve organised multiple programs to drive demand. GoFood National Culinary Day, which aims to increase the number of orders for MSME merchants by providing dishes at special prices for the whole month, is one example.
  • We’re helping offline merchants establish an online presence. In Thailand, GET launched a fast-track onboarding system to help onboard new merchants and partnered with the Tourism Authority of Thailand and Thai Hotels Association to bring some of Bangkok’s most popular hotel restaurants onto the platform.
  • To ensure the health and safety of all parties within the ecosystem, we have implemented contactless delivery across all markets.
  • We added a new feature in GoFood — Ready-to-Cook meals. This initiative helps merchants to sell frozen foods or meal kits to get new consumers, business opportunities and increase their transaction volume.
  • Continuing to provide essential services and helping society remain productive

  • We partnered with Halodoc to launch an online consultation service for people experiencing COVID-19 symptoms, and get a remote checkup for those experiencing any symptoms. We’re also working together to offer free drive-through rapid-testing.
  • We signed an MoU with Jakarta’s Ministry of Agriculture for staple goods distribution. Consumers can buy goods and groceries from Gojek services, so they can just stay at home.
  • With schools and colleges shut, we teamed up with Zenius, free e-learning services provider, to offer our users the option of online learning.
  • Through our eBadah initiative, we’re providing users with numerous solutions to contribute and extend their kindness during the holy month of Ramadan.
  • Gojek signed an agreement with the Ministry of Trade to be the delivery partner for staple goods and essential needs distribution. Following which Gojek will partner with Meet Importers Business Association (ASPIDI), Indonesia Retailers Association (APERINDO), and Indonesian Market Traders (APPSI) to accelerate the distribution process during this COVID-19 period.
  • We’ve made important information on COVID-19 available through the Gojek App. The new COVID-19 Info Center feature is now accessible in Indonesia through the Gojek shuffle card.
  • Supporting our healthcare heroes

  • Through our GoHeroes initiative in Singapore, we’re partnering with public hospitals to offer ride vouchers worth S$10 each, which they can distribute to their staff over the next several months.
  • Gojek has also joined forces with the Indonesian Ministry of Health and Indonesia hospitals association (PERSI) to distribute GoCar and GoRide vouchers, as well as to deliver free food via GoBox service to healthcare professionals at COVID-19 referral hospitals.
  • While these efforts are yielding a positive impact, we’re continually ideating on measures to help us dig deeper and do more for the ecosystem. The pandemic has set us on a new journey of innovation to come up with solutions to solve some of the many challenges the coronavirus pandemic is creating. For now, we implore each of you to stay home and stay healthy.

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